# Creating a Nova Poshta waybill from a customer order

URL: https://bimpsoft.com/en/help/integrations/nova-poshta-waybill/
Updated: 2026-11-06

> To create a Nova Poshta waybill, open the customer order, go to the "Delivery" tab and click "Create waybill". In the form, specify the shipment description, payer, recipient, delivery address, weight and volume, then click "Create waybill". The recipient and address data is pulled from the counterparty card.

## When to create a waybill from an order

A Nova Poshta waybill (express waybill) is created from a [customer order](https://bimpsoft.com/en/help/sales/customer-order/) when the goods are ready to be shipped to the customer. Bimp fills the form with the recipient data, phone number and address history from the counterparty card, so you do not have to copy them into the carrier's account manually.

## Before you start

1. Connect the integration - see [Nova Poshta: connecting the integration](https://bimpsoft.com/en/help/integrations/nova-poshta/).
2. Prepare the counterparty card so that the waybill form is filled in automatically. In the **Counterparties** section, open the customer's card and fill in:
   - the organization name or the person's full name;
   - the phone number in international format, for example +38 (067) 502-21-45 - Bimp uses it to identify the customer in the Nova Poshta database;
   - the EDRPOU code (important for legal entities);
   - in the "Contacts" section - the representatives who receive waybills (they can then be selected automatically);
   - in the "Addresses" section - delivery addresses.
3. Click **Save**.

![The counterparty card of LLC "Agrofirma-Niva": red frames highlight "Name", "Phone" +38 (067) 502-21-45 and "EDRPOU"; on the right, the "Contacts" tab with the representative Ivan Petrov (director) and the "Accounts" and "Addresses" tabs](https://bimpsoft.com/help/_img/fe3d01fa-444e-4cee-ad9b-b0b5ed95bb38.webp)

For details about the card, see [Counterparty card and addresses](https://bimpsoft.com/en/help/counterparties/counterparty-card/).

## How to open the waybill creation form

You open the form from a customer order or from the orders register.

1. Open **Sales → Orders** and choose the order you need.
2. In the order, go to the "Delivery" tab and click **Create waybill**. Or, in the orders register, click **Create waybill** in the left part of the order row.

![Customer order No. 10 with the "Delivery" tab open in the left panel; a red frame highlights the Create waybill button above the "Carrier" and "Delivery address" fields](https://bimpsoft.com/help/_img/627f9f3c-7f4f-48da-b7cf-e6fd01ea0a1a.webp)

The "Create waybill" window opens with the name of the Nova Poshta integration.

## How to fill in the waybill form

The form consists of several blocks. Many fields are filled in automatically, but you can change them.

![The Nova poshta "Create waybill" form: the "Main parameters" block ("Shipment description", "Declared value / UAH" 200), the "Payment" block ("Payer", "Payment form", "Payment control / UAH"), the "Sender" block with the dispatch address and the start of the "Customer" block; at the bottom, the Create waybill, Save as draft and Cancel buttons](https://bimpsoft.com/help/_img/e498f866-d713-4ac0-93e2-f199c6e562c9.webp)

**Main parameters:**

| Field | What to enter |
|---|---|
| "[Shipment](https://bimpsoft.com/en/help/sales/shipment/) description" | required; a short description of the parcel contents (for example, clothes, spare parts, furniture); can be filled in from the product categories of the order |
| "Declared value / UAH" | the insured amount; by default equal to the order's goods total, can be changed |
| "Payer" | "Sender" or "Recipient" - who pays for delivery |
| "Payment form" | "Cash" or "Non-cash" |
| "Payment control / UAH" | the cash-on-delivery amount that Nova Poshta will collect from the recipient and return to you |

**Sender.** The "Integration" is filled in from the connection settings. Choose the "Branch" or "Address" tab, then specify the "Locality" and "Branch" - the lists are synchronized with the Nova Poshta database.

**Customer and recipient.** The "Counterparty" is taken from the order. "Counterparty type" switches between "Individual" and "Organization" (for organizations, the EDRPOU/RNOKPP code is pulled from the card). By default, "Recipient is the same as customer" is on, and the data is copied automatically.

If someone else picks up the shipment, turn off the "Recipient is the same as customer" switch and specify the "Recipient contact person" from the list, or enter the "Recipient name" and "Recipient phone" in international format. Bimp adds the new representative to the "Contacts" section of the counterparty card, so next time you can choose them from the list.

![The lower part of the waybill form: the "Recipient" block with the "Branch", "Parcel locker", "Address" and "Previous shipments" tabs, the "Recipient is the same as customer" switch turned off, the "Recipient contact person", "Recipient name" and "Recipient phone" fields, and the "Additional services" block](https://bimpsoft.com/help/_img/e2d1e59d-903c-4c1c-ad7c-a2ef36ab559c.webp)

**Delivery address.** Choose the delivery type on the tab: "Branch", "Parcel locker", "Address" (courier to the door) or "Previous shipments". Specify the "Locality" and the branch or parcel locker.

**Dimensions.** Choose the "Overall dimensions" or "Detailed dimensions" format and specify "Weight, kg" and "Total volume / m3" (both values greater than 0). If needed, turn on "Additional services": "Delivery to the door" or "Delivery in person".

## How to use "Previous shipments"

The "Previous shipments" tab shows the addresses this counterparty has already been shipped to: choose an address with one click, and the "Locality" and "Branch" fields are filled in automatically. New addresses enter this history automatically after the first shipment - you do not need to save them manually.

## How to create a waybill or save a draft

1. Check all the fields of the form.
2. Click **Create waybill** at the bottom left - the data is sent to Nova Poshta and a tracking number is generated.
3. If the waybill needs more work later, click **Save as draft**.

The waybill number and its status are shown in the order. To print waybills for several orders at once, see [Bulk printing of Nova Poshta waybills](https://bimpsoft.com/en/help/integrations/nova-poshta-bulk-print/).

## Common problems

**The recipient fields are not filled in automatically.** Cause: the counterparty card has no phone number, contacts or addresses. Solution: fill in the counterparty card - see "Before you start".

**The waybill cannot be created.** Check the required fields: "Shipment description", "Locality", branch, as well as "Weight, kg" and "Total volume / m3" - they must be greater than 0.

## FAQ

**How do I create a Nova Poshta waybill from an order?**

Open the customer order, click "Create waybill" on the "Delivery" tab (or click "Create waybill" in the order row in the register), fill in the form and click "Create waybill" at the bottom.

**Can I save a waybill without sending it to Nova Poshta?**

Yes. The "Save as draft" button saves the form without sending data to the Nova Poshta server.

**How do I set up cash on delivery?**

In the "Payment" block, in the "Payment control / UAH" field, enter the amount that Nova Poshta must collect from the recipient and return to you.

**Do I have to enter the address of a regular customer every time?**

No. Addresses that have already been shipped to are saved in the counterparty card and are available on the "Previous shipments" tab.